This Practice adopts a ZERO TOLERANCE approach to violence and aggression.  Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, harassment, shouting at any persons or applying force to any Practice property or the property of any persons within the Practice.  This includes people banging on desks or counters or shouting loudly in an intimidating manner. This approach applies to any patients, visitors and any persons working within the Practice demonstrating any of the above behaviour towards patients, visitors or staff. 

Please note that the practice operates on a 3 strike procedure,

- the first instance, a formal warning letter,

- the second instance, a final formal warnring letter and

- the third instance, a removal from the practice letter.

But in cases considered serious we will remove patients from our list without a warning letter and you will have 8 days to register with a new GP.

It is important to note that we may also issue a Zero Tolerance Warning letter if you have made a complaint to the practice which can be deemed as being intentionally untrue, and once it has been investigated the practice can evidence that the patient intentionally misrepresented their case in order to defame or undermine a member of our staff team.

NHS Zero Tolerance Strategy

The zero-tolerance approach aims to protect the NHS workforce against deliberate violence and aggression from patients, their families and the public, and to ensure offenders are punished quickly and effectively.

The strategy includes:

• the NHS working with the police and Crown Prosecution Service to help victims give evidence and get prosecutions in the quickest and most efficient way
• the Care Quality Commission (CQC) scrutinising violence as part of their inspection regime and identifying trusts that need further support
• improved training for staff to deal with violence, including circumstances involving patients with dementia or mental illness
• prompt mental health support for staff who have been victims of violence.

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