Zero Tolerance Policy

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‍Zero Tolerance to abusive behaviour

This Practice adopts a ZERO TOLERANCE approach to violence and aggression. Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any Practice property or the property of any persons within the Practice. This includes people banging on desks or counters or shouting loudly in an intimidating manner. This approach applies to any patients, visitors and any persons working within the Practice demonstrating any of the above behaviour towards patients, visitors or staff.

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NHS Zero Tolerance Strategy

The new, zero-tolerance approach aims to protect the NHS workforce against deliberate violence and aggression from patients, their families and the public, and to ensure offenders are punished quickly and effectively.

The strategy includes:

the NHS working with the police and Crown Prosecution Service to help victims give evidence and get prosecutions in the quickest and most efficient way
the Care Quality Commission (CQC) scrutinising violence as part of their inspection regime and identifying trusts that need further support
improved training for staff to deal with violence, including circumstances involving patients with dementia or mental illness
prompt mental health support for staff who have been victims of violence.

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